HELPDESK

NEED SOME HELP? OUR UK-BASED HELPDESK IS HERE TO PROVIDE YOU WITH ANY TYPE OF ASSISTANCE. FEEL FREE TO CONTACT US USING THE FORMS, VIA WHATSAPP OR CHAT OR VIA PHONE USING THE DETAILS DISPLAYED BELOW.

VIA PHONE: 01494 370526

VIA EMAIL: SALES@VCHRGD.COM

NEED SOME HELP? OUR UK-BASED HELPDESK IS HERE TO PROVIDE YOU WITH ANY TYPE OF ASSISTANCE. FEEL FREE TO CONTACT US USING THE FORMS, VIA WHATSAPP OR CHAT OR VIA PHONE USING THE DETAILS DISPLAYED BELOW.

VIA PHONE: 01494 370526

VIA EMAIL: SALES@VCHRGD.COM

Simplicity

/sɪmˈplɪsɪti/
noun

the quality or condition of being plain or uncomplicated in form or design.

Sustainability

/səsteɪnəˈbɪlɪti/
noun

avoidance of the depletion of natural resources in order to maintain an ecological balance.

Support

/səˈpɔːt/
verb

bear all or part of the weight of; hold up.

FREQUENTLY ASKED QUESTIONS

DO I NEED A HOME CHARGER?

It is highly recommended that EV drivers have a home charger, this is mainly due to cost savings per charge and convenience. Of course, it’s not a one size fits all solution and it’s important to consider there are lots of factors to consider, like cost & access to public charge points.

If you don’t want to have a fully installed 7kW home charging solution, then you can always buy a 3.6kW portable charger, that plugs into your mains socket.

WILL THIS WORK WITH MY VEHICLE?

The VCHRGD seven comes in 2 options, Tethered or Untethered. The tethered version with the cable and connector built-in, will only work with electric vehicles that charge with a Type 2 connector, this is the most common European standard connector. The Untethered version, comes with a Type 2 socket, this is a universal solution, as there will always be a cable that connectors your car to a Type 2 socket, whether it’s Type 1 or Type 2. If you’re in doubt about the connector type your vehicle uses, you can always check with the car manufacturer.

HOW LONG TO CHARGE?

A 7kW home charger offers a maximum of 7KW of charge per hour, on average this is 25 miles of range per hour (depending on conditions). To calculate how long it will take to charge your car, you take the total battery capacity of the vehicle and divide it by the charger power. For example, if my car has a 60kWH battery, and my home charger is 7kW, then 60kWH/7kW= 8.5 hours to fully charge.

BEST TIME TO CHARGE?

The best time for you to charge is when you most need it! But this won’t always be the cheapest time, if you’re not in a hurry then it’s best to program your on and off-peak electricity tariff into the vchrgd app, and set your charge times. This way the vchrgd seven will boost your charge when electricity is cheapest. If you generate power for your home via a solar panel, then you can use renewable energy to power your car when it’s available, at no cost to you.

HOW EASY IS IT WHEN ON THE GO?

Every day in the UK there are more and more public charge points coming online, on motorways, gyms, hotels, restaurants, car dealerships and everywhere in between. For more info. On public charge points near you, check out https://www.zap-map.com/live/

HOW LONG DOES IT TAKE TO INSTALL?

This all depends on the complexity of your installation, it can take anywhere from an hour to 3 hours. To get the best idea of installation time, fill out our site survey to get a quote, and then speak with your chosen installer to get the best idea of how long your installation will take.

whats the best chargepoint for business?

The best chargers for your business are those that offer the best combination of cost, convenience, and charging speed. Whereas most homes are limited to a 7kW charger due to single-phase power supplies, many businesses have 3-phase power. This enables you to charge at faster speeds of 11kW, 22kW, or even more. So by selecting chargepoints that are registered with the OZEV Workplace Charge Scheme is important. To find out what the best-fit charging solutions are for your business, give us a call and our friendly and helpful sales team will guide you through selection.

Most likely you will want to use our 22KW charger as seen on the home page.

WHAT POWER CHARGERS DO VCHRGD OFFER?

We currently offer a 7kW tethered and untethered charger, perfect for SME's and destination charging. We also offer commercial level 22KW charging for home or business use.

any government relief?

Yes there is! The Workplace Charging Scheme (WCS) is a voucher-based scheme that provides eligible applicants with support towards the upfront costs of the purchase and installation of electric vehicle (EV) charge points. The WCS is open to businesses, charities and public sector organisations that meet the applicant and site eligibility criteria.

The grant covers up to 75% of the total costs of the purchase and installation of EV charge points (inclusive of VAT), capped at a maximum of:

£350 per socket
40 sockets across all sites per applicant – for instance, if you would like to install them in 40 sites, you will have 1 socket available per site.
For more information on the Workplace Charge Scheme grant check out: https://www.gov.uk/guidance/workplace-charging-scheme-guidance-for-applicants
It is available in England, Wales, Scotland and Northern Ireland, but not in the Channel Islands or Isle of Man.

The scheme is run by the Office for Zero Emission Vehicles (OZEV) and administered by the Driver and Vehicle Licensing Agency (DVLA).